Bugee Apps Terms of Service

Bugee Terms of Use

Last updated: June 24, 2026 | Version: 2.1 (English version)

These Terms of Use ("Terms") govern access to and use of the institutional website, the Bugee Workspace platform, the applications, and other services made available by Bugee Apps Ltda. ("Bugee," "we," or "our"), a business entity registered under CNPJ No. 48.942.384/0001-98, with its registered office at Rua Rio Grande do Norte, 1435, sala 708, Savassi, Belo Horizonte/MG, CEP 30130-138. By creating an account, accessing, or using any of our services, you ("User" or "you") represent that you have read, understood, and fully agree to these Terms and to our Privacy Policy.

If you do not agree with any provision of these Terms, you must not access or use Bugee's services.

Note regarding your usage profile. These Terms apply both to Users who use the Platform as end consumers — individuals, for personal purposes unrelated to their professional activity (and who are protected by Law No. 8.078/1990, the Brazilian Consumer Protection Code) — and to Users who use it for professional or business purposes (business-to-business, or B2B, relationships). Whenever a clause provides for different treatment depending on the profile, this will be expressly indicated. In any event, nothing in these Terms waives rights that consumer protection legislation guarantees to consumers on a non-waivable basis.

1. Acceptance and Definitions

Acceptance of these Terms occurs upon registration, first access, or continued use of any Bugee service, whichever comes first. Acceptance is an indispensable condition for use of the Platform.

In the event of material changes to these Terms, the User will only be bound upon an active expression of agreement (for example, checking an acceptance box or clicking a confirmation button) or, where this is not technically feasible, upon prior and prominent notice, with a reasonable period to refuse, as provided in clause 14.

For purposes of these Terms, the following definitions apply:

Platform or Services: the set of Bugee products, including the institutional website, the Bugee Workspace and its modules, the native applications, and the Bugee Relax player.
Workspace: the productivity and marketing environment accessible upon authentication, comprising the modules described in clause 3.
Account: the individual and non-transferable registration that allows access to the Services.
User Content: any data, text, images, files, contacts, messages, campaigns, and other information that you enter, import, generate, or store on the Platform.
Integrations: connections to third-party services (for example, Google, Meta, LinkedIn, Apple, WhatsApp, and email providers) authorized by you.
Merchant: a User who uses the Store and Loyalty modules to offer products or services to end consumers.
End Consumer: a person who purchases products or services from a Merchant through Bugee's tools.
Consumer: an individual User who uses the Services as an end recipient, outside the scope of their professional or business activity, protected by the Consumer Protection Code.
Professional or B2B User: a User, whether an individual or a legal entity, who uses the Services in the course of an economic, professional, or business activity.

2. Eligibility, Registration, and Account

To use the Services, you must be at least 18 years of age or be duly represented or assisted by your legal guardian, and you must have full legal capacity to enter into contracts. The Platform is not intended for minors who are unaccompanied by a legal guardian.

When creating an Account, you undertake to provide true, accurate, up-to-date, and complete information, and you are responsible for keeping it that way. Bugee may refuse, suspend, or cancel registrations that contain false or incomplete information or that violate these Terms.

You are solely responsible for safeguarding and keeping confidential your access credentials (login and password), as well as for all activities carried out under your Account. You must immediately notify Bugee, at the email [email protected], of any unauthorized use or suspected security breach. Bugee adopts reasonable technical and organizational security measures, such as authentication and account protection mechanisms, but is not liable for damages arising from the misuse of credentials by third parties where such use is demonstrably the result of your negligence in protecting your access data, without prejudice to the liability rules applicable to consumer relationships.

Authentication may be performed by email and password or by social login, according to the options made available on the Platform, currently including Sign in with Google and Sign in with Apple. The Account is personal and non-transferable.

3. Description of the Services

Bugee provides the following services, which may be modified, expanded, or discontinued, subject to the provisions of clauses 9 and 14:

3.1. Institutional Website

A public page that presents Bugee, its products, and its app development services, and that allows the capture of commercial contacts (leads) through forms.

3.2. Bugee Workspace

A modular software-as-a-service (SaaS) productivity and marketing platform, which may include, among other modules made available from time to time, the following:

CRM: management of customers, leads, and the sales pipeline.
Project Manager: organization of tasks, cards, columns, and collaboration.
BugDrive: file storage and organization.
My Card: a digital business card with a public page.
Notes and Calendar: notes, folders, and events.
Password Manager: a credentials vault with client-side encryption.
Finance: tracking of transactions, budgets, and categories.
Flowcharts and Mind Maps: diagramming tools.
Developer Tools: HTML and JSON editors and an API tester.
Games: entertainment features made available within the Workspace.
Store: an e-commerce tool with WhatsApp checkout.
Coupons and Points: a loyalty program.
AI Creatives: generation of images and carousels using artificial intelligence.
Social Media: publishing and management of content on Instagram, Facebook, and LinkedIn.
Email: an email client and email marketing dispatch.
Chat and Automation: customer service and automation via WhatsApp.
Google Integrations: connection with Google Ads and Google Business Profile.

3.3. Password Manager and Client-Side Encryption

The Password Manager uses client-side encryption, which means that the contents of your vault are encrypted on your device using a master password or key known only to you. Because of this architecture, you acknowledge and agree that:

Bugee does not have access to your master password or encryption key and cannot recover it, reset it, or reconstruct the contents of the vault in the event of loss or forgetting.
Loss of the master password or key may render the stored data permanently and irreversibly inaccessible, with no possibility of recovery by Bugee.
It is your responsibility to securely safeguard the master password and to maintain copies or recovery means under your control, where available.

3.4. Native Applications and Bugee Relax

Bugee develops native applications and provides the Bugee Relax music player, subject to these Terms and to any specific conditions disclosed at the time of use.

3.5. Beta and Experimental Features

The availability of each module or feature may vary depending on the plan contracted, the region, the development stage of the feature, and the active third-party Integrations. Certain features may be offered in a beta, experimental, or pre-release phase. Such features are provided "as is," may be changed, limited, or removed at any time, without prior notice and without any right to a refund, and are not subject to any service-level, availability, or warranty commitments provided for the stable, paid modules.

4. Plans, Subscriptions, Credits, and Payments

Bugee may offer free features and paid plans, recurring subscriptions, and credit packages (for example, for the use of artificial intelligence features). The conditions, prices, and limits of each plan are disclosed at the time of contracting.

Payment processing is carried out through third-party providers, currently Asaas and Stripe. By contracting a paid plan or purchasing credits, you agree to the terms and policies of these providers. Bugee does not store the full details of your credit card; processing and tokenization are performed by the payment providers, and Bugee retains only limited information, such as a billing token and the last four digits of the card, where applicable.

Automatic renewal. Subscriptions renew automatically at the end of each cycle, at the then-current price, unless cancelled in advance by you on the Platform or with the payment provider. If there is an adjustment to the price applicable to your subscription, Bugee will communicate the change with reasonable advance notice, through means such as a notice on the Platform or email, before the renewal, so that you may, if you wish, cancel the subscription before the new amount is charged.

Cancellation. You may cancel your subscription at any time, through a simple and direct procedure within the Platform itself, with ease equivalent to that of contracting, with no need for phone calls, retention service, or other barriers. Cancellation stops future charges, and access to the paid features remains available until the end of the cycle already paid for, unless otherwise provided at the time of contracting.

Refunds. The following refund rules apply, without prejudice to any legal rights more favorable to the Consumer:

Right of withdrawal. For purchases made off-premises, including those made over the internet, the Consumer has the right of withdrawal within 7 (seven) days from the date of contracting or of access to the feature, pursuant to Article 49 of the Consumer Protection Code. If withdrawal is exercised within this period, any amounts paid will be fully refunded.
Ongoing subscriptions. After the withdrawal period, cancellation of a paid subscription does not, as a rule, give rise to a proportional refund of the period already started and used, with access remaining until the end of the current cycle, unless otherwise provided by the plan or by applicable law.
Upgrade and downgrade. In the event of a mid-cycle plan change, any differences in value will be handled proportionally to the remaining period, in accordance with the conditions disclosed at the time of the change.
Service failure. In the event of prolonged unavailability or a failure attributable to Bugee that materially impairs the use of a paid feature, you may be entitled to a proportional reduction or a refund, pursuant to clause 9 and applicable law.

Credits. Purchased credits are intended for the use of specific features and may have their own validity period and consumption rules, disclosed at the time of purchase. Unused credits may expire in accordance with such rules.

Default. Non-payment may give rise to the suspension or cancellation of access to the paid features, without prejudice to the collection of amounts due.

5. Store and Loyalty Program

The Store and the Coupons and Points (Loyalty) modules are tools that allow the Merchant to offer products or services and to manage a loyalty program with its End Consumers.

Bugee acts exclusively as a provider of the technological tool. Under the current model, Store checkout is carried out via WhatsApp, and the contracting and payment between the Merchant and the End Consumer take place outside the Platform. Bugee is not a party to the commercial transactions carried out between the Merchant and the End Consumer, does not intermediate payment for those sales, and is not responsible for the quality, delivery, warranty, compliance, or fulfillment of the offers, products, or services advertised.

If, in the future, Bugee comes to intermediate payments for Store sales (for example, by integrating payment processors directly into the Store checkout), the conditions applicable to such intermediation will be specifically disclosed, and the relationship may be characterized differently, in which case the specific conditions then disclosed will prevail.

The Merchant may optionally connect their own accounts with a payment processor (Mercado Pago) and a logistics/shipping provider (Melhor Envio) to generate payment links and to calculate shipping, issue labels, and track shipments from the panel. In these integrations, Bugee acts solely as a technology facilitator: sales amounts are received directly into the Merchant's own account with the payment processor — Bugee does not hold, transfer, or intermediate these amounts — and shipping and delivery are the responsibility of the Merchant and the chosen carrier. The Merchant is solely responsible for maintaining and using these accounts in accordance with each service's terms and for any fees charged by them.

The Merchant is solely responsible for the consumer relationship with the End Consumer, including compliance with the Consumer Protection Code, tax and fiscal legislation, delivery and warranty obligations, and the proper processing of the personal data of End Consumers under the LGPD, in its capacity as controller of such data. With respect to the data of End Consumers processed through the Platform, Bugee acts as a processor, processing it in accordance with the Merchant's instructions, pursuant to clause 13 and the data processing agreement (DPA) referred to therein.

The Merchant is responsible for defining the rules of its loyalty program, coupons, and points, as well as for honoring them toward the End Consumers.

6. User Content and Intellectual Property

6.1. Ownership of User Content

You retain ownership of all User Content that you enter, import, generate, or store on the Platform. Bugee does not claim ownership of your content.

By using the Services, you grant Bugee a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, and reproduce the User Content, strictly to the extent necessary to operate, maintain, provide, and improve the Services for you, as well as to comply with legal obligations. This license remains in effect while the relevant content remains on the Platform and terminates when you delete it, subject to legal retention and backup copies, as set forth in the Privacy Policy. At any time, you may revoke the license by deleting the relevant content.

You are solely responsible for the User Content and represent that you hold all rights, authorizations, and legal bases necessary to enter and process it on the Platform, including consent or another appropriate legal basis where the content contains personal data of third parties (for example, CRM contacts, email marketing recipients, WhatsApp contacts, and End Consumers). In such situations, you act as the controller of the data, and Bugee as the processor.

6.2. Bugee's Intellectual Property

All content, software, source code, trademarks, logos, visual identity, layout, text, design, and other elements of the Platform are the exclusive property of Bugee or its licensors and are protected by intellectual property legislation.

These Terms do not transfer to you any intellectual property right over the Platform. You are granted only a personal, limited, non-exclusive, non-transferable, and revocable license to use it, restricted to the purposes set forth in these Terms. Copying, modifying, reverse engineering, decompiling, distributing, or the unauthorized commercial exploitation of the Platform or any of its components is prohibited.

6.3. Suggestions and Feedback

If you send suggestions, ideas, comments, or other feedback about the Platform, you grant Bugee a free, perpetual, irrevocable, worldwide, and royalty-free license to use, implement, and exploit that feedback in improving the Services, without this granting you any ownership right, remuneration, or share in the resulting improvements, and without Bugee being obligated to use it.

6.4. Content Generated by Artificial Intelligence

Some modules use artificial intelligence features to generate text, images, suggestions, and other content based on the instructions and data you provide. You acknowledge and agree that:

To the extent permitted by applicable law and by the terms of the AI providers, ownership of the content generated from your instructions is attributed to you, and you are responsible for its use.
Bugee does not guarantee the originality, accuracy, suitability, exclusivity, or absence of infringement of third-party rights in the generated content, which may contain inaccuracies, errors, or unexpected results and must be reviewed by you before any use.
Similar content may be generated for other users, so that Bugee does not warrant that the result is unique or exclusive.
You are solely responsible for your use of the AI-generated content, including its publication, dissemination, or commercial application.
The instructions and data provided to the AI features may be processed by third-party AI providers (for example, OpenAI and Anthropic), exclusively to generate the output you requested, as set forth in the Privacy Policy. Such data is used for inference (generating the response) and not for training the models of those providers, as detailed in the Privacy Policy.

7. Third-Party Integrations

The Platform allows you to connect third-party services with your express authorization, including Google Ads, Google Business Profile, Meta (Instagram and Facebook), LinkedIn, Apple (social login), WhatsApp, and email providers, among others that may be made available.

By using the Integrations, you acknowledge and agree that:

You connect your own accounts on these services, through authorization flows (for example, OAuth consent screens), and you act upon your own data, campaigns, profiles, pages, and messages.
Bugee accesses and operates these services strictly in accordance with the authorization you grant, and only to provide the requested functionality within the Platform.
The use of each third-party service is subject to that service's own terms and policies, which you undertake to comply with. You are responsible for any violations of those platforms' rules.
You may disconnect any Integration at any time, which causes Bugee to discard the stored access tokens and to no longer be able to access the relevant service from the Platform. Bugee's discarding of the tokens does not, by itself, revoke the permissions registered with the provider; to revoke access directly with the provider, use the relevant dashboard (for example, at myaccount.google.com/permissions).
Bugee may lose access to the Integration if you revoke the authorization, change credentials, or if the third-party provider modifies, suspends, or discontinues its APIs, in which cases the dependent features may cease to operate.

Google Integrations data. Bugee's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. The processing of data from the Google accounts you connect, including the full reproduction of the Limited Use commitments, is described in detail in our Privacy Policy.

Bugee is not responsible for the availability, performance, policies, or any failures of third-party services, nor for damages arising from them.

8. Acceptable Use and Prohibited Conduct

You undertake to use the Platform in a lawful and ethical manner and in compliance with these Terms, applicable law, and the rights of third parties. The following, among other conduct, is expressly prohibited:

Engaging in or facilitating the sending of spam, unsolicited messages, or mass communications without the recipients' proper consent or documentable legal basis, in breach of the usage rules of WhatsApp, of email marketing, and of applicable law.
Publishing, storing, transmitting, or disseminating content that is unlawful, fraudulent, defamatory, or discriminatory, that violates third-party rights, intellectual property, or privacy, or that constitutes a crime.
Using the Platform to disseminate malware, viruses, or any malicious code, or to carry out attacks, unauthorized scans, or attempts at improper access to systems.
Circumventing, disabling, or interfering with security features, usage limits, authentication, or access controls of the Platform.
Reverse engineering, decompiling, copying, or attempting to extract the source code of the Platform.
Using the Platform to collect or process personal data of third parties without an appropriate legal basis, or in violation of the LGPD and the rules of the integrated platforms.
Overloading, harming, or compromising the infrastructure, stability, or performance of the Services.
Reselling, sublicensing, or commercializing access to the Platform without Bugee's express authorization.
Using the artificial intelligence features to generate content that is illegal, misleading, offensive, or that violates third-party rights.

Email and WhatsApp dispatches. In the email marketing and WhatsApp messaging features, you represent that you have a legal basis and, where required, documentable prior consent (opt-in) from the recipients, as well as unsubscribe (opt-out) mechanisms where applicable. To preserve the reputation and integrity of the sending infrastructure, which may be shared among Users, Bugee may monitor, limit, suspend, or block dispatches that generate complaints, high bounce rates, spam flags, or risk to sending reputation, and may require proof of the legal basis used.

Failure to comply with the acceptable use rules may give rise to the removal of content, the suspension or termination of the Account, without prejudice to other applicable measures and to the User's liability.

9. Availability, Maintenance, and Warranties

Bugee makes reasonable efforts to keep the Platform available, secure, and functional. For the Professional or B2B User, and to the maximum extent permitted by applicable law, the Services are provided "as is" and "as available," without warranties of uninterrupted or error-free operation. For the Consumer, the legal warranties provided in the Consumer Protection Code apply and are not waived by these Terms.

The Platform may be temporarily unavailable due to scheduled or emergency maintenance, updates, technical failures, unavailability of third-party services, fortuitous events, or force majeure. Whenever possible, Bugee will seek to perform scheduled maintenance during lower-impact windows and to notify Users in advance through reasonable means, such as a notice on the Platform or email, and may provide a status channel for monitoring.

In the event of prolonged unavailability or a material failure attributable to Bugee that impairs the use of a paid feature, you may request, as applicable and under applicable law, a proportional reduction of the amount for the affected period or another appropriate compensatory measure, pursuant to clause 4.

Bugee does not guarantee that the result of using the Platform will meet your specific expectations, nor that the artificial intelligence features will produce accurate results or results suitable for each case.

10. Limitation of Liability

Consumers. For the User classified as a Consumer, Bugee's liability follows the regime of the Consumer Protection Code, and the quantitative limits provided in this clause do not apply to the extent they conflict with it. No provision of these Terms excludes or limits liabilities that cannot be legally waived, including those arising from willful misconduct, consumer relationships, and defects or shortcomings of the service.

Professional or B2B Users. To the maximum extent permitted by applicable law, and except in cases of willful misconduct or gross negligence, Bugee will not be liable for indirect damages, lost profits, loss of revenue, business interruption, or incidental, special, or consequential damages arising from the use or the inability to use the Platform. In cases where Bugee's liability toward the Professional or B2B User is recognized, it will be limited to the greater of (i) the total amount actually paid by you to Bugee in the 12 (twelve) months preceding the event that gave rise to the damage and (ii) the equivalent of one monthly payment of the plan contracted, except in cases of willful misconduct or gross negligence.

In any event, and without prejudice to the liabilities that the law assigns to it, Bugee is not responsible for:

User Content, including its lawfulness, accuracy, and compliance with legal bases for third-party data contained therein.
Acts or omissions of Users, Merchants, End Consumers, or third parties.
Failures, unavailability, changes, or discontinuation of third-party services and Integrations.
Losses arising from the misuse of access credentials where demonstrably attributable to the User's fault, subject to the liability regime applicable to consumer relationships.
Loss of data, except where arising from Bugee's willful misconduct or fault, subject to the backup copies maintained in accordance with the Privacy Policy. Bugee adopts reasonable backup routines, but recommends that you maintain your own copies of relevant User Content, especially in storage modules such as BugDrive and in the Password Manager, given the client-side encryption described in clause 3.3.
Results of marketing campaigns, advertisements, sales, or actions carried out through the Platform.

11. Indemnification

The Professional or B2B User agrees to defend, indemnify, and hold harmless Bugee, its partners, officers, employees, and partners from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (i) your violation of these Terms or of applicable law; (ii) User Content or your use of the Platform; (iii) violation of third-party rights, including intellectual property and data protection rights; and (iv) failure to comply with the rules of the integrated platforms.

The User classified as a Consumer is liable for the losses and damages that they demonstrably cause to Bugee or to third parties as a result of a violation of these Terms or of applicable law, within the limits and in the manner provided by civil and consumer protection legislation, and no broader indemnification obligation than that provided by law applies to them.

12. Suspension and Termination of Account

Termination by you. You may terminate your Account at any time, through the features made available on the Platform (including the account deletion option), which entails the deletion of your personal data as described in the Privacy Policy, subject to legal retention and backup copies.

Data export. Before termination, and while the Account is active, you may export or obtain a copy of your User Content through the features made available on the Platform, where applicable. Bugee will seek to offer a reasonable window for this export before final deletion, in line with the right to portability provided in the LGPD. It is recommended that you export the relevant data before requesting termination.

Suspension and termination by Bugee. Bugee may suspend or terminate, in whole or in part, access to your Account, with prior notice whenever possible and, in situations of greater severity or imminent risk, with immediate effect, in the following cases: (i) violation of these Terms or of applicable law; (ii) engaging in prohibited conduct; (iii) default; (iv) legal or judicial determination; or (v) risk to the security, integrity, or operation of the Platform or of third parties.

Termination of the Account does not relieve obligations already assumed, including those of payment of amounts due, nor the provisions that, by their nature, are intended to survive the termination of the relationship (such as intellectual property, limitation of liability, and indemnification).

13. Privacy, Data Protection, and Data Processing (DPA)

The processing of personal data within the scope of the Services complies with Brazil's General Data Protection Law (Lei nº 13.709/2018, "LGPD") and other applicable rules, and is described in our Privacy Policy, which is an integral and inseparable part of these Terms. By accepting these Terms, you declare that you are aware of the data processing practices described therein.

Bugee as processor. When you use the Platform to process personal data of third parties (for example, CRM contacts, email marketing and WhatsApp recipients, and End Consumers), you act as the controller and Bugee as the processor, processing such data in accordance with your instructions and the purposes of these Terms. The conditions of such processing, including purposes, security measures, the use of subprocessors, and the obligations of the parties, are part of the data processing agreement (DPA) made available in the Privacy Policy or in a specific document linked to it, which forms part of these Terms.

Subprocessors. To provide the Services, Bugee relies on subprocessors and infrastructure and service providers, such as hosting and database providers, payment processors (Asaas and Stripe), artificial intelligence providers (OpenAI and Anthropic), email sending providers, WhatsApp messaging providers, and social login providers (Google and Apple), among others. The updated list of the main subprocessors, as well as information about any international data transfers, is set out in the Privacy Policy.

Data Protection Officer (DPO). The function of officer in charge of personal data processing is performed by Bugee Apps Ltda. itself, through its management, pursuant to Article 41 of the LGPD, with the official contact channel being the email [email protected].

14. Changes to the Terms and Services

Bugee may modify these Terms at any time to reflect legal, technical, or business changes. The updated version will be published on the Platform, indicating the "Last updated" date and the version number.

Material changes will be communicated through reasonable means, such as a prominent notice on the Platform or email, with reasonable advance notice. In such cases, continued use after the changes take effect will depend, whenever technically feasible, on an active expression of agreement (such as a new acceptance) and, in the absence thereof, will constitute acceptance only after a prominent notice and the lapse of the period indicated. If you do not agree with the changes, you must cease use and may terminate your Account, without prejudice to any applicable refund.

Discontinuation of modules and Services. Bugee may, at its discretion, add, modify, suspend, or discontinue modules, features, or Services, in whole or in part, seeking to minimize impacts on Users. In the case of a module or feature essential to a current paid plan, Bugee will communicate the discontinuation with reasonable advance notice (as a rule, at least 30 days) and, where the discontinuation materially diminishes the plan contracted, will offer a migration alternative or a proportional refund of the period paid for and not used, subject to applicable law.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Federative Republic of Brazil.

For the Professional or B2B User, the courts of the Judicial District of Belo Horizonte, State of Minas Gerais, are elected to resolve any disputes arising from these Terms, waiving any other, however privileged. In consumer relationships, the jurisdiction of the courts of the Consumer's domicile always prevails, pursuant to applicable law, and the Consumer is further assured access to consumer protection bodies and to the other channels provided by law.

16. General Provisions and Contact

Any tolerance regarding the breach of any provision of these Terms does not constitute a novation or a waiver of rights. Should any clause be deemed invalid or unenforceable, the remaining clauses will remain in full force.

Order of precedence. These Terms, together with the Privacy Policy, the data processing agreement (DPA), and any specific conditions of each module or service, constitute the entire agreement between you and Bugee regarding the use of the Platform. In the event of a conflict between these Terms and the specific conditions of a particular module or service, the specific conditions will prevail on that specific point of conflict and in relation to the respective module; in matters of data protection, the provisions of the Privacy Policy and the DPA will prevail.

These Terms do not create any corporate, employment, agency, or association relationship between you and Bugee.

For questions, requests, or communications relating to these Terms, please contact us at the email [email protected] or by phone at (31) 99845-1800.

Bugee Apps Ltda. | CNPJ 48.942.384/0001-98 | Rua Rio Grande do Norte, 1435, sala 708, Savassi, Belo Horizonte/MG, CEP 30130-138.